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Allen & Overy advises Zendesk on its acquisition of AI-powered service automation leader Ultimate

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Published Date

Mar 15 2024

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Allen & Overy has advised Zendesk, Inc. (“Zendesk”), a leading global technology company that provides software-as-a-service and customer experience (CX) products, on its acquisition of Ultimate, an industry leading provider of service automation using AI technology. The acquisition of Ultimate expands Zendesk’s AI-powered CX offerings. More information from Zendesk on its acquisition of Ultimate can be found in its announcement of the deal.

A&O lead partner and global co-head of technology Daren Orzechowski said: “We are proud to have supported Zendesk in further enhancing its customer experience offering. AI raises a number of developing technical and legal issues. In order to take advantage of AI opportunities, whether through M&A or other strategic licensing transactions, clients need effective strategies from experienced advisors. A&O's Technology practice delivers this experience globally, and we are committed to supporting our clients in leveraging AI to expand their platforms and stay at the top of the market.”

The A&O team was led by Silicon Valley partner Daren Orzechowski, with support from corporate and M&A associates Jonathan Mahoney, Loni Cardoso, and Lucy Chen.

The A&O global cross-practice team also included partners Alexander Touma, Helen Christakos, Dr Alexander Veith, Lisa Goransson, Brian Jebb, Paul McCarthy, Dave Lewis, Dr Heike Weber, Noah Brumfield, Ken Rivlin, and Dr Udo Herbert Olgemöller, counsel Dr Sebastian Schulz, and a number of additional technology team members from around the world.